Leon Stolarski Fine Wines  
  Leon Stolarski Fine Wines - New classic wines from regional France [online wine shop] About Us Frequently Asked Questions Site Navigation Books Links  
Frequently Asked Questions
Who are Leon Stolarski Fine Wines?
Are You Licensed?
Do you have a shop?
How do I place an order?
What is the legal minimum age for ordering?
What do your prices include?
How do I know if the wine I want is in stock?
What are the payment options?
What if I want to pay by credit/debit card but don't want to enter my card details online?
Is there a minimum order size?
What does delivery cost?
When will the wine be delivered?
What happens if no one is home to meet the courier?
What happens if the wine is damaged in transit?
Can I order from overseas? What about the USA?
Do you offer Refunds?
Do you offer a Gift Service for sending wine to someone else?
Do you have a pricelist, and how do I get a copy?
Do you offer tastings of your wines?
Do you supply to the trade?

 

Who are Leon Stolarski Fine Wines?
We are an independent mail-order Wine Merchant based in Nottinghamshire. We specialise in a range of wines from small, quality-minded growers in the Languedoc and Roussillon regions of southern France, together with the southern Rhône and Beaujolais. All of the wines on our list are imported by us, directly from the growers. We pride ourselves not only on the quality of our wines, but also the high level of personal service that we offer to our customers.

Are you licensed?
Yes, we hold all the licences necessary to sell alcohol by retail as required by the Licensing Act 2003.

Do you have a shop?
No, we don't have a shop, as we are currently a mail-order business.

How do I place an order?
The easiest way is just to order online via the website. Alternatively you can phone or fax your order on 0115 952 9387, or email us at sales@lsfinewines.co.uk.  

What is the legal minimum age for ordering?
We will not sell to anyone under the legal drinking age of 18 years and it is illegal for anyone under the age of 18 to attempt to place an order. We ask you to confirm that you are at least 18 years of age when you order.

What do your prices include?
All prices quoted are in Pounds Sterling and are duty-paid and VAT-inclusive, but exclude delivery (unless otherwise stated on certain special offers). All prices are subject to change.

How do I know if the wines I want are in stock?
We aim to keep stock of all the wines listed on our website, although some of them are stocked in only small quantities. We endeavour to keep the website as up-to-date as possible, so when a wine goes out of stock it is either shown as "currently out of stock" or removed from the online shop altogether. When we receive your order we will check the stock level and let you know of any shortages, and in most cases we will be able to suggest an alternative.  For this reason, we do not charge your credit/debit card until your order has been checked and product allocated to you.

What are the payment options?
We accept most major credit/debit cards(except AMEX/Diners Club). We also accept cheques or bank transfer (bank account details available on request). We can only accept cash payments for orders within the Nottingham area - please do not send cash through the post.

What if I want to pay by credit/debit card but don't want to enter my card details online?
Please be assured that our website provides a fully secure link for credit card payments, and your card details will be safe; we recommend ordering via the website as the easiest method. However we do understand that not everyone is comfortable using their card online, and this is not a problem - when ordering online, just select the "Credit card details sent separately" option, and we will call you for the details.

Is there a minimum order size?
There is no minimum order size, in terms of the number of bottles - you can buy as much or as little as you like. However, we do ask that your order is of a value of at least £50 (plus £6 delivery, if less than £175). This is because we absorb some of the cost of packaging and delivery (which is actually far more than the £6 we charge). Therefore, it would be uneconomical to accept orders of less than a certain value. Because carriage charges for small orders can seem disproportionately high on a per-bottle basis, we recommend customers order at least case of 12 bottles at a time.

What does delivery cost?
For orders to mainland U.K destinations (excluding Highlands and islands) we charge a flat-rate £6 per order, for orders under £175. Orders over £175 qualify for free delivery (again, excluding Highlands and islands). For orders to Highlands, islands, Channel Islands and countries in the E.U, please contact us prior to placing your order, to obtain a quote for delivery.

When will the wine be delivered?
Your wines will usually be despatched within 2 working days, and very often on the same day the order is placed, provided the goods are in stock. This may not be possible during busy periods or occasional holidays/office closures, although we will keep you informed at all times. You will be sent an email confirming your order has been received, and a further e-mail when your order has been despatched. Delivery is normally the next working day after despatch although this is not guaranteed, and during busy periods, or for destinations in the Scottish highlands or not on the U.K mainland it may take longer. Standard UK delivery options are untimed and may take place at any time between approximately 9am and 6pm Monday to Friday. It is not possible to specify a delivery time with these options.  Premium services are available (at exrea cost) enabling you to specify delivery by a certain time - 10am or noon - although again it is not possible to specify an exact delivery time.  We advise customers not to select a standard untimed delivery option if it is important to you that delivery takes place by a certain time - waiting in all day for a courier can be frustrating, and the courier will not normally give any prior indication of likely time of delivery.

What happens if no one is home to meet the courier?
If nobody is in when the wines arrive, the courier will leave a card to say delivery has been attempted and inviting you to contact them to arrange a suitable day for delivery. There is a textbox in the website checkout where delivery instructions can be specified. For example, if you want the wine left in a certain place (e.g. with a neighbour, by the back door, in the shed, etc) please specify, so that we can let the courier know.  Please note that if this option is selected, we cannot be held responsible if the wine goes missing after the courier has delivered it.

What happens if the wine is damaged in transit?
Breakages are very rare (especially as we take such great care in packaging our wines) but can occasionally happen. If a breakage does occur, the courier will advise us and we will send a replacement. The courier should detect breakages and any package containing a broken bottle should never reach you. However it is possible that a breakage may not be detected prior to delivery so please check your wine for damage on receipt and let us know of any problems so we can investigate with the courier and get replacement wine to you.

Can I order from overseas? What about the USA?
In most cases this is not a problem, although shipping costs will generally be much higher than standard UK domestic rates.  Some countries have specific regulations relating to the import of alcohol, and special arrangements have to be made through licensed importers.  We recommend that for EU countries, you order directly from the website, but for non-EU countries you contact us prior to placing an order. In all cases any customs taxes / charges are the responsibility of the buyer.

We cannot ship directly to the USA because of US import laws which stipulate that alcoholic drinks may only be imported through a licensed importer.  There is a company able to offer this service, although the costs can be significant. They are:-

Seabrooks Export Services Ltd.
101 Stephenson Street
London 16 4SA
Tel: 0207 511 2620
wyatt@seabrookexports.com

www.seabrookexports.com

We request USA customers arrange transportation with Seabrooks directly. If you would like further information regarding deliveries to specific States within the USA, or costs, please contact Seabrooks directly.

Do You Offer Refunds?
We offer refunds or replacements if you are sent the wrong wine in error or if a bottle turns out to be corked or otherwise defective. We will not refund a purchase simply because you didn't like the wine. If you are unsure of whether you will like a particular wine, our advice is to buy a single bottle to try before purchasing a larger quantity. Many customers order a mixed case with their own selection of different wines to try, and then come back later for more of their favourites. If there is bottle damage or your wine is corked, please contact us immediately and we will organise a credit/refund/replacement. In certain circumstances, we reserve the right to request return of the damaged product before any remuneration is given so that we can make our own assessment.
Please refer to our Terms and Conditions page, for full details.

Do you offer a Gift Service for sending wine to someone else?
Yes. In the checkout you have the option to include a different delivery address - simply fill this in with the recipients details. You can also specify a message to be included with the wine - we will print this out on an A4 sheet and enclose it with the wine. If you wish to include a particular greeting card with the wine, we are happy to enclose this if you send it to us - please call at the time of placing your order to let us know.

Do you have a pricelist, and how do I get a copy?
Our pricelist is available as a PDF file, which can be downloaded from our downloadable price list page.
We do not produce a glossy printed brochure because (a) they are expensive, and this would have to be reflected in the cost of the wines, and (b) they would be out of date almost as soon as they were printed, since our range is expanding all the time.

Do you offer tastings of your wines?
As well as attending wine shows and other organised tastings, we can also offer tastings to wine societies and other groups, from 10 people upwards. We will only charge for the purchase price of the wines you choose for your tasting, although for locations more than 50 miles from Nottingham, we may charge a small fee, in order to enable us to recoup some of the travel expenses. If you would like to organise a tasting, please call us on 0115 952 9387 or e-mail us at info@lsfinewines.co.uk for further details.

Do you supply to the trade?
We supply to restaurants, wine shops and other trade outlets, subject to a minimum order of 60 bottles (which may be mixed). The wines on our list deserve to be served with the finest food, and the wines at the lower end of the price scale are eminently suitable as restaurant "house" wines. Furthermore, most of our wines are unavailable elsewhere in the U.K, and offer the opportunity to feature wines other than the "usual suspects" appearing on countless other restaurant lists! Please call or e-mail us for a trade price list, or to discuss how our wines might enhance your wine list.